031: The Bold is Gold Mashup. Do you have the Courage to be Bold?

Check out our guests’ full bios and episodes at:

Top Takeaways:

  • Coffee/beer diplomacy is key to building relationships with your customers, especially your biggest opponents.
  • Reveal, not conceal is key to building and maintaining trust with your community. Brand yourself like your customers have a choice in service.
  • Effective storytelling is an incredibly powerful differentiator in the water sector.

Sponsor:

Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.


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Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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